AUTHENTICITY GUARANTEE

Single Cards

AncestralMTG guarantees the authenticity of every card we sell. We further guarantee that every card we sell is unaltered unless specifically described as being “inked”, “clipped” or “artist altered.” Please contact us if you have any concerns about the authenticy or potential alteration of any item purchased from us.

Sealed Product

AncestralMTG takes great care in sourcing sealed Magic: The Gathering product ("Sealed Product"). We guarantee that all Sealed Product that we sell is authentic and unsearched.*

This guarantee shall remain in force for a period of six months from the date of purchase, as shown on purchaser’s invoice or receipt. Should any Sealed Product sold by AncestralMTG be shown to be inauthentic or searched during this period, upon return to AncestralMTG of the Sealed Product, AncestralMTG shall in its discretion either (a) provide replacement product substantially similar to the inauthentic or searched Sealed Product that was returned, or (b) provide a refund for the purchase price paid for the Sealed Product.

Any claim that Sealed Product is inauthentic or searched must be accompanied by unambiguous video evidence. The evidence must (a) show the Sealed Product clearly prior to and during the process of being opened, such that it can be clearly identified as the Sealed Product sold by AncestralMTG, and (b) be a continuous unedited video showing the Sealed Product prior to and during opening. 

* This guarantee does not apply with respect to Sealed Product that AncestralMTG discloses, prior to purchase, has been or is likely to have been searched.

Our Authenticity Review Process

We want every customer to have complete confidence in the authenticity of every purchase.

Although our authentication process is designed to identify counterfeit cards before they are offered for sale, no authentication process is infallible. It is possible, however unlikely, that a counterfeit card could pass through our authentication process when we acquire it and again during our inspection and photography prior to listing it for sale. It is also possible that a card whose authenticity is questioned by a customer or a local game store is, in fact, authentic. We have handled several situations in which a card was initially suspected of being counterfeit but was ultimately determined to be genuine. Regardless of the outcome, every authenticity concern is taken seriously and investigated thoroughly.

If a customer believes a card may not be authentic, the first step is for us to gather as much information as possible by email. We will request the highest-resolution photographs available of both the front and back of the card, along with an explanation of why the card is believed to be counterfeit. If a local game store or other third party examined the card, we also ask for the specific basis for their opinion, such as concerns regarding the printing pattern, cardstock, light test, weight, surface texture, coloration, or any other observed characteristic.

If authenticity cannot be confirmed based on the information provided by email, we will provide the customer with a prepaid, fully insured return shipping label so the card can be returned to us for a physical examination at no cost to the customer. We will carefully reauthenticate the card using our internal procedures. If our inspection raises any concern, we may also submit the card to an independent third-party grading company that provides a financial guarantee of authenticity.

Once our review is complete, we will resolve the matter promptly. If the card is determined to be counterfeit, the customer may choose either a full refund or a replacement card of comparable condition, if one is available. If the card is determined to be authentic, it will be promptly returned to the customer.